Planning Officers answer their personal extensions up to 10:30 every morning and after 4 pm in the afternoon;
Between 10:30 am and 4 pm Planning Officers have their personal extensions on ansaphone, to enable them to concentrate on their core duties include site work;
The Council’s Contact Centre takes calls for the Planning Section between the hours of 10:30 am and 4 pm from members of the public and other callers who do not have the name or extension number of a Planning Officer. The Contact Centre then emails the relevant Planning Officer with the query;
Planning Officers switch-off their ansaphones at 4 pm and reply to messages that have been left.